Agent Terms & Conditions – Business-Kerala.com

Effective Date: 01-11-2020

These Terms & Conditions apply to all real estate agents registering and working with Business-Kerala.com, a platform managed by Divine Lands.

1. Commission Policy

• A standard 3% commission will be charged to the seller for every successful transaction.
• In most cases, buyers will not be charged. However, in special cases where extra services are provided, a commission may be collected from the buyer, subject to agency approval.
• All collected commissions (whether from seller or buyer) will be shared equally: 50% for the agency and 50% for the agent involved.

2. Agent Duties

• Agents must maintain professionalism, honesty, and transparency while dealing with clients.
• Accurate property information must be submitted; false or misleading listings may lead to removal or suspension.
• Agents are responsible for handling client queries, property visits, and assisting in documentation.

3. Lead Registration & Ownership

• Leads (buyer/seller) must be submitted via the official system (form, WhatsApp, or CRM).
• The first agent to register a lead will be considered the lead owner.
• In case of disputes, the management will review evidence (timestamps, messages) to resolve ownership.

4. Payment Terms

• Agent commissions will be paid only after full commission is received by the agency.
• Payment processing will typically be done within 7 business days.
• Agents must submit any required confirmation (e.g., payment proof or invoice) for smooth processing.

5. Marketing & Brand Representation

• Agents must use the Business-Kerala.com or Divine Lands branding when representing clients through the platform.
• Any listings or promotions done externally must link back to the website and follow brand guidelines.

6. Termination & Misconduct

• Misrepresentation, unethical practices, lead poaching, or client diversion outside the platform will result in immediate termination.
• The agency reserves the right to terminate any agent profile without prior notice if found violating these terms.

7. Dispute Resolution

• Any conflicts regarding commission, client handling, or listings will be reviewed by the management team.
• The final decision will rest with the management and will be binding on all parties involved.

8. Amendment of Terms

• Business-Kerala.com reserves the right to update or modify these terms. Changes will be notified via email or platform notices.